We normally do not write memos like this but because of their phenomenal customer service, we would not be where we are today! We purchased a Walker Bay inflatable back in 2013 from a dealer in Florida. The last few years we began to experience water leaking into the boat. I looked up Port Sanilac Marina and learned that they were a Walker Bay dealer. So, one day my wife and I stopped in to see if anyone there could help. We met Kassii Michele, Marketing and Sales Manager. She was very attentive to our situation and said she would follow up with the company to see if she could influence them to respond to us regarding what could be done with our leak problem. Kassii is a very determined and persistent individual who repeatedly sent emails to Walker Bay contacts. After a short time, Walker Bay did contact me and put me in touch with a company out of Holland who would look at the boat and determine next steps. Port Sanilac Marina should be very proud to have Kassii on their staff. She is professional in every respect and what is so amazing is that even though we did not purchase the boat through them, she was determined to be sure that as a customer of Walker Bay, that service would be provided to us. Had it not been for Kassii’s sense of urgency, and care for the customer we would likely have been out of luck.
